/Our Process Working Together To Create Your Vision
We work with you to understand your needs and requirements. We make sure you know what to expect throughout the process, and ensure we can get the people and materials on-site in a way that doesn’t cause disruptions.
You will have your own dedicated contract manager to help you navigate through the costing, design, and installation process, as well as answering any questions you may have along the way.
Providing full production drawings, when required, we will show you exactly what you will be buying, with our size information clearly shown, and help you to integrate with the surrounding elements. Presented in a universally understood format, your architects and subcontractors will be free to use these.
We offer a fully serviced installation and will manage the process from concept to completion, so you can relax and let us take care of your needs.
Quality and cost are always important, so we want to deliver the best solution for you, make sure you are working with the right materials, and keep you up-to-date with your bill.
Our directors and management team will deal with you directly, so you will be guaranteed a quality service and product every time.
Great service and commitment to quality is at the core of our business. We remain at the forefront of an ever-changing and challenging market, which ensures you will always have the most up-to-date and superior products.
/Step 1. Design and Quotation
We will work closely with you to understand the specific needs of your project and provide expert advice on the most suitable product specifications.
We will then supply a quote that outlines the most suitable products for your project, ensuring they meet your specific needs while delivering the best performance and value.
/Step 2. Site Survey
Once an order is placed, you will be allocated a dedicated contract manager who will assist you with any queries or questions you may have about your chosen products or about the installation process. Your contract manager will undertake a site survey at your home and show you samples of the products you’re interested in.
Excellent customer service is at the heart of what we do, so we will make sure you are 100% happy with everything on the day of the survey. It’s your chance to ask us any questions you may have, but if you think of anything after the survey, feel free to contact your contract manager anytime.
/ Step 3. Manufacture
After the project is agreed and signed off, we’ll give you an approximate installation date. Two weeks before installation, we’ll call you to confirm an exact installation date, working around your schedule to ensure it’s convenient for you.
Every project is unique, but we’ll run through what you can expect during the installation process. We will also discuss how any potential disruption can be kept to a minimum, as we strive to make the installation process as efficient and hassle-free as possible.
/Step 4. Installation
Our highly trained on-site teams will complete the installation efficiently, ensuring minimal disruption to your daily routine.
Once the installation is complete, we will provide a thorough demonstration of your new products, guiding you through all the features and functions to ensure you fully understand how to operate them.
/Step 5. Warranty
You can have complete confidence in the quality and durability of our products, as each one is backed by a comprehensive 10-year warranty.
This commitment shows our dedication to offering you reliable, top-quality products, giving you peace of mind that your investment is protected for years to come.
